Trust is one of mans key decision making criteria when meeting new people for the first time. I mean think of it. If you want to buy a house, select a fresh computer as well as decide where you can take your partner for dinner for that special day, what would you do? You ask someone due to their advice. In the case of house you’ll ask a lot of people from an assortment or agents or realtors to friends and family. And needless to say you are right to. It’s a big outlay. It also affects your daily life experience. If you select the incorrect house you’ll be reminded every time you walk as much as the leading door.
Think about those more personal experiences like dinner along with your partner? Get the incorrect advice and consequently pick the incorrect form of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The underside line is that online casinos are losing 1000s of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos suggests that คาสิโนออนไลน์ players want a far more personal service. And one the important thing criteria of the personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to handle however the upside will out weigh those costs. The survey figures reveal that players stick to a casino 5 times longer when customer support meets their expectation. So given these details what we now need to comprehend is how we are able to help casinos deliver this and fun experience too. “.
So just why does trust matter so much. We speaking about hardened gamblers who would like to win money right? No. Hingston inform us, “The bulk of players are new to gambling. And there is huge community of people who are put off by the complexity of the games, the language that people use is confusing and they think out of these depth. If online casinos wish to win advocates forever they must be’your friend ‘. Behave just like the friend at school who taught you the guidelines of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing significantly less than 12 months. Only 24% were loyal to one casino. Over 62% played at four or even more casinos.
Interestingly of those players who had been gambling for more than 12 months, there was still a huge amount of players playing at four casinos or even more, 48%. Alarmingly for online casinos 78% of those cited poor customer support as grounds due to their fickleness. Only 4% of players had found site which these were entirely loyal too. But here is the killer fact. Each one of those 100 people said that the main reason they stuck making use of their casino was due to’superb customer support ‘. Makes you think doesn’t it. Why isn’t my casino like that?
Not some of those 100 gamblers played at a’Top 20’casino. The little casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting to have an effect.
So let’s get back to the trust issue. Another figure that came from the survey. 82% of people asked said they would try a new online casino if recommended with a friend. 68% of people said that they would try a new online casino if it had been’strongly recommended’by other players.